Shipping and Return Policy

Shipping

  • Orders placed from Monday to Friday will be processed and shipped within 2-4 business days upon your successful payments.
  • Orders placed on Saturdays and Sundays will start processing on the next business day.
  • Once your order has been shipped, you will receive a confirmation email with tracking information.
  • Estimated delivery is within 10 to 15 business days after the order is processed. Delivery to remote area outside of major cities will take longer.
  • Please note that shipping charges are non-refundable.
  • Shipping windows are estimates, and while we strive to meet delivery timelines, we cannot guarantee specific delivery dates.

Return Policy

  • At Shine Me Divas, our mission is to bring happiness and joy to everyone who wears our jewelry. If you find your jewelry has qualify problems, you may return the item to us as follows:

1. Within 30 Days for Quality Problems:

  • If there are quality problems that are fixable, we will handle the repair at no charge.
  • If the quality problem is not fixable, we will ship a new item at no cost to the customer. However, the customer will be responsible for 20% of the price.

    • 2. From 30 Days to 2 Years for Quality Problems:

    • If there are quality problems that are fixable, we will handle the repair at no charge.
    • If the quality problem is not fixable, we will ship a new item at no cost to the customer. In this case, the customer will be responsible for 50% of the price, and packaging for the new shipment will not be included.

    3. You will need to send the email to contact@shinemedivas.com with the following information for your item to return.

    1. Full name
    2. Order number
    3. Item number to return
    4. A brief description of quality problems
    5. Photo of the item with quality problems.

    Note: This return policy applies only to quality problems. Our products, primarily made of natural pearls, may have slight handmade traces at the joints, which are not considered quality problems.

    Lost Item

    Customers must provide evidence from their local post office if a product was not delivered. We will then assess the situation and provide compensation accordingly.